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Posts Tagged ‘customer service’

WINDOW FAQ: Should I install my blinds as an Inside or Outside Mount?

You’re tuning into to another ‘Window FAQ’ post from Mindy, a fabulous Customer Service Representative here at Blinds.com. Have a window covering question you’d like help with? Leave a comment below! Inside Mount vs. Outside Mount  At Blinds.com, we strive to make ordering blinds online both easy and exciting.  Here is a common FAQ that should help make your experience just that! One of the first questions I get asked in Customer Service is “How should I install my blinds… Inside or Outside Mount?” First things first… check your window depth!  Do you have a shallow window or a deep window? *If you missed our last FAQ on Window Depth, be sure to check out the following link:  Do I Have Enough…

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You Have a Trusty New Friend – Blinds.com is a Google Trusted Store!

r February 16, 2013 | B Blinds.com Culture

Restaurants display health ratings in their front windows for all of their customers to see. Why shouldn’t websites do the same thing with ratings that matter online, like the customer service and shipping time? Well, they do now! Google has rolled out a new program called Google Trusted Stores. They display impartial ratings right on the homepage of sites they’ve deemed badge-worthy.  From then on, Google will offer purchase protection for orders from any Trusted Store if the customer opts in for this “service and shipping insurance” at checkout. If you run into any issues, Google promises to have your back. And now… we’re one of them! You can find our badge at Blinds.com to check in on our ratings at…

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2012 Blinds.com Call Center Awards – Sponsored by Bali

r February 8, 2013 | B Blinds.com Culture

Our Customer Service and Sales teams have so much passion for what they do. They look forward coming to work everyday to serve great customers like YOU! Last night we gave our call center employees a big pat on the back for all their hard work, and poked some fun at our favorite “characters” from the office.   Do YOU Think We’re Awesome? We’re nominated for a People’s Choice Stevie Award for Customer Service, and we need your votes to win! Voting just takes a second: 1. Go Here: http://bit.ly/votestevies 2. Choose ‘Favorite Customer Service – Retail,’ or use our short code U002E 3. Click on Blinds.com – DONE! If you want to talk to any of these amazing people, give…

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Window FAQ: How to fix vertical blinds with light gaps

r September 6, 2012 | B DIY Projects, FAQ Customer Service

Welcome to another ‘Window FAQ’, with answers provided by our fabulous Customer Service Team at Blinds.com. If you have a window covering question you’d like us to address, leave a comment below! How can I remove the space between my Vertical Blind slats? The main purpose of vertical blinds is to block out unwanted light. But if slats won’t lie flat against one another, beams of light can shine in through gaps and drive a person crazy! Vertical Blinds Fix #1: Dryer Sheets! Because some vertical blinds are made of PVC, they attract static electricity. This causes the slats to push away from one another, and creates a gap for light to come through. The good news is that there’s an…

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Window FAQ: How to fix a broken window blind cord

Welcome to another ‘Window FAQ’ post from Mindy, a fabulous Customer Service Representative here at Blinds.com.   How do I fix a broken blind or cell shade cord? Broken cords on your window treatments can happen – an overly vigorous window shade opening, a less than helpful family pet looking for a unique snack… life happens! Whatever the case may be, you don’t always have to replace the entire window covering just because your cord is broken. If the cord is the only part that needs to be replaced, check out www.fixmyblinds.com and look for their EZ-Restring Kits that ship directly to your home.  The kit will come complete with detailed instructions, so you’ll be enjoying your window treatments again in no time flat….

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Window FAQ: Where can I find window valance replacement clips?

r June 21, 2012 | B FAQ Customer Service

You’re tuning into to another ‘Window FAQ’ post from Mindy, a fabulous Customer Service Representative here at Blinds.com.  Have a window covering question you’d like help with?  Leave a comment below!  Where can I buy replacement clips for my valances? I get this question everyday and it never ceases to amaze me how excited customers are over the solutions. First things first, if you need any sort of replacement parts for your window coverings,  you can order missing parts on our website here or check out this window covering parts inventory website:  www.blindsparts.com. However, valance clips are unique to the specific blinds that you have, so you might not be able to find the exact clips you already have if it’s been…

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Window FAQ: How to clean cellular shades

r June 14, 2012 | B DIY Projects, FAQ Customer Service

As a Customer Service Representative here at Blinds.com, I love answering all the various questions that come my way – especially when the answers turn out to be surprisingly easy! Here’s one of the most frequently asked questions I get about window covering care: How do I clean my honeycomb cell shades? Depending on the spill or stain, cleaning your cellular shades can be a fast and easy task! Steps to follow to spot clean your cell window shades: Grab a plain white wash cloth to clean with – colors on the towel might bleed onto the shade Dampen the towel with warm water Sprinkle a gentle detergent (same used on clothes is fine) on the towel – no colored…

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Five Questions with… Kamia Sadler, Blinds.com Customer Service Representative

r October 15, 2010 | B Blinds.com Culture

Kamia is new to the Blinds.com team, and though she might be a fresh face on the scene, she’s always proving that she’s a valuable member of the Blinds.com family. Meet Kamia, ­­­­­­­­­­Blinds.com Customer Service Representative. 1.What are your hobbies…

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