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Customer Service FAQ – Fix Uneven Cordless Top Down Bottom Up Cellular Shades

cordless top down pic

Example of top rail hanging uneven


You’re tuning into to another ‘Window FAQ’ post from Mindy, a fabulous Customer Service Representative here at Blinds.com. Have a window covering question you’d like help with? Leave a comment below!

Window FAQ

We’ve now gone over how to fix uneven cordless shades and uneven corded shades, but how do you adjust a crooked top rail on a cordless bottom up window treatments?  Tune in to today’s FAQ to learn how to fix an uneven cordless top down bottom up product!

Tools Needed:

Flathead Screwdriver

Step 1:

To operate a cordless top down bottom up product it is important to use a total of 4 clear grip handles.  2 handles for the top rail and 2 for the bottom rail.  If you are using less than 4 total, there is a strong chance this will cause the shade to not hang even.  This first step can instantly fix uneven cordless top down bottom up products.

step 1

Step 2:

Once you have confirmed the proper amount of handles are being used, go ahead and lower the top rail all the way down to ensure the cords are taut.

step 2

Step 3:

Place the handles as far apart as you can comfortably reach.

step 2

Step 4:

Begin to raise the top rail by applying the same amount of equal force to both handles.

step 4

**Only continue past step 4 if the shade is still hanging uneven.

Step 5:

If the top rail is still not hanging even off the shade, you will next want to take the shade down.  You can do this by removing the shade from the installation brackets.

step 5

Step 6:

It is important to check the spacing of your installation hardware.  If the brackets were not installed even, the shade will not hang even.  Check to make sure the brackets are a minimum of 3″ in from each end.

step 6

Step 7:

Most shades will have a dust cover.  Using a flat head screwdriver, remove the dust cover starting with the top corner and running the screwdriver across the top.  Apply pressure on th back of the part to remove it.  Tip:  You do not need to remove the end caps.

step 7

Step 8:

You should now be able to see all the components inside the top head rail.  Check to make sure the cords are not twisted or tangled in the headrail.  If needed, you can remove the plastic cover to adjust the cords.

step 8

Step 9:

If the cords do not appear twisted or tangled, try and locate the “C” clip on the side that is hanging lower.  Slide the “C” clip to the right about 1/4″ to shorten the cord.

step 9

Step 10:

Insert the dust cover back on and snap the shade into the hardware for installation.

step 10

Step 11:

Test the shade by raising and lowering the top rail several times.  If the rail is still uneven, repeat step 9 until corrected.

step 11

You have now completed the steps on how to fix uneven cordless top down bottom up shades.

If the above tips do not fix your uneven shade, be sure to contact Customer Service for further assistance. Blinds.com customers can reach us at 1 800 505 1905 M-F 7am – 7pm CST time and Sat/Sun 9am-5pm CST time.

Thanks for tuning in this week and be sure to look out for more upcoming FAQs. Be sure to leave comments below if you have any burning questions about our best top down bottom up shades that you want answered in the next segment of Ask Mindy!

Need More Help?

Fix Uneven Cordless Shades

Fix Uneven Corded Shades

About Author

Mindy Schultz

Mindy is a recent lover of all things Pinterest, writing blogs for The Finishing Touch, and finding awesome books to download on her new iPad. She also is an avid Ellen DeGeneres fan… but really… who isn’t?!


  1. Mark Heatley Reply

    Wow! Our uneven up-down shades have been driving me bonkers for months if not years! Thank you for the post!

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